Last updated: 07/06/2026
Please do not send passports, bank statements, birth certificates, deed polls, court documents, or other sensitive documents unless specifically requested.
If documents are needed later, we will explain the safest method first.
This page explains what information we collect, why, who we share it with, how long we keep it, and your rights.
Who we are
RECORDS RESET UK LTD operates under the name Records Reset UK.
Registered in England and Wales
Company number: 17120401
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact email: hello@recordsresetuk.co.uk
Privacy Notice
Records Reset UK collects basic information so we can review enquiries, respond to requests, provide support packages, and manage customer communication.
We do not ask you to upload sensitive documents at the enquiry stage. If documents are needed later, we will explain the safest method first.
We may collect:
- your name
- your email address
- your phone number if you choose to provide it
- details about the records, documents, or situation you want help with
- files or images you send after a later request
- service-related correspondence
How we use your information
We use your information to:
- Respond to your enquiry
- Send the free checklist if requested
- Provide support packages
- Prepare admin templates or trackers
- Keep basic records of communication
- Improve our service
Data Safety
Customers should not send passports, bank statements, birth certificates, deed polls, court documents, or other sensitive documents unless specifically requested.
If documents are needed later, we will explain the safest method first.
We aim to keep only the information needed to provide the service and will delete information when it is no longer required.
- taking steps at your request before entering into a contract
- performance of a contract where you instruct us to carry out work
- legitimate interests in running, protecting, and improving the service
Who we share information with
We only share personal information where needed to run the service, communicate with you, store data securely, take payment, or comply with legal obligations.
Third-party tools we use
We use a small number of third-party providers to operate this service.
Current providers:
-Google Drive — file storage and internal case folders
-Gmail / Google Account tools — email notifications, customer communication, and admin tracking
- Google Sites — website hosting and publishing
- Google Forms — enquiry collection
- IONOS — business email hosting
- Bank transfer / business banking — payment handling where agreed
- If an additional storage provider is used later for client files, this notice will be updated before use.
We only use these providers, where needed, to operate the service.
International transfers
Some providers may process or store data outside the UK. Where this rule applies, we rely on the safeguards made available by those providers under applicable data protection law.
We keep enquiry and service information only for as long as reasonably needed to review the enquiry, provide the service, maintain basic business records, resolve follow-up issues, and meet legal, tax, or accounting obligations. Working copies are kept only for as long as needed to deliver the service and for a short internal retention period afterwards.
Standard internal working-copy retention target:
- 90 days after case closure unless there is a clear reason to keep something longer
The client keeps originals where possible. Working copies are reviewed digitally.
You remain responsible for keeping your own original records and any records you may be legally required to retain.
You may have the right to request access, correction, deletion, restriction, objection, and data portability where applicable.
How to complain
If you are unhappy with the service or how your information has been handled or if you are concerned about our data handling, please contact us at hello@recordsresetuk.co.uk so we can resolve it.
Target internal complaint handling standard: acknowledgement within 2 working days
Fuller response within 10 working days where possible
You also have the right to complain to the Information Commissioner’s Office (ICO).