This page explains how information is handled during the service.
The service may collect:
- your name
- contact details
- enquiry details
- documents you choose to send
- notes created during the review process
Your information is used to:
- respond to your enquiry
- review the records you send
- identify missing items or next steps
- provide a summary or practical next-step guidance
- manage the service safely and consistently
Working files are kept digitally in the case folder used for your file.
Messages may also be stored in the email account used for client communication.
Access is limited to the people directly involved in delivering the service and managing the case.
Your information is not shared outside the service unless:
- you ask for that to happen
- it is necessary for the service requested
- or there is a legal reason to do so
Working copies are kept only for as long as needed to deliver the service and for a short internal retention period afterwards.
Standard internal working-copy retention target:
- 90 days after case closure unless there is a clear reason to keep something longer
The client keeps originals where possible. Working copies are reviewed digitally.
You remain responsible for keeping your own original records and any records you may be legally required to retain.
If you are unhappy with the service or how your information has been handled, please contact:
recordsresetuk@gmail.com
Target internal complaint handling standard:
- acknowledgement within 2 working days
- fuller response within 10 working days where possible
You can reply directly to your email thread or contact:
Need to reach us again? Email: recordsresetuk@gmail.com